Reviews

Review:
General impression was that it is a nice hotel but no one seemed willing to go the extra miles to give us a nice stay. if it's not full why assign us a room tucked into a back corner that lacked ventilation while it was very hot outside and did not have a view? It was stifling. Also, if the only cold drinks available are only by machine, why not make it easier for people to purchase these drinks? The desk said they could not charge our room and could not give us change for a 5 euro note so that we could get coins for the machine. It was Sunday so everything was closed and the ATM machine which Reception told us to go use is gone for the summer. So 40 minutes spent in the hot sun trying to find change so we could have a cold drink??? Silly.
Answer:
Dear guest, Thank you very much for your honest feedback. We’re truly sorry to hear that your experience did not fully meet your expectations — our aim is always to ensure our guests feel welcome and well taken care of throughout their stay. To clarify: your room was not located in a far corner of the hotel, but was in fact the first room on the second floor. However, we understand that if the room felt stuffy during hot weather, it may not have been comfortable for you. Please don’t hesitate to let us know about such concerns during your stay — we are always happy to find an alternative room whenever possible. We’re especially sorry about the inconvenience caused when trying to purchase a cold drink. Our Maxibar on the first floor is accessible around the clock, but you could have also ordered a cold beverage directly from our service staff at any time. That this wasn’t communicated clearly is unfortunate. Furthermore, the issue regarding the lack of change for your €5 bill and the difficulties finding coins on a hot Sunday afternoon should not have happened and will definitely be addressed internally with our team. We hope to have the chance to welcome you again and provide you with the full experience and level of hospitality we’re known for. Warm regards Jasmin Achorner Managers Assistant

Review:
Beautiful, stylish hotel, friendly service, room and bathroom are super, sauna is top, location is ideal, breakfast is rich, evening is top except for the buffets, then the quality is lower.
Answer:
Dear guest, Thank you so much for your kind feedback! We’re happy to hear that you enjoyed the style and comfort of the hotel, the friendly service, and especially the spa and sauna area. It's great that our location and breakfast offerings met your expectations as well. We do take your comment about the dinner buffets seriously – maintaining consistent quality is important to us, and we’re working to ensure that the buffet options meet the same standards as our à la carte dishes. We hope to welcome you back soon for another relaxing and enjoyable stay! Warm regards Jasmin Achorner Direktionsassistentin

Review:
The selection of the main courses were not as healthy, varied, and tasty as I had expected.
Answer:
Lieber Gast, Danke Dir für Deine Rückmeldung! Es tut mir leid zu hören, dass die Auswahl der Hauptgerichte nicht ganz Deinen Erwartungen entsprochen hat. Wir legen großen Wert auf gesunde und ausgewogene Küche – deshalb gibt es seit Kurzem zusätzlich eine vegane Karte, von der jederzeit Gerichte bestellt werden können, falls im Menü oder am Buffet einmal nichts Passendes dabei ist. Vielleicht ist das bei einem nächsten Besuch genau das Richtige für Dich. Wir würden uns freuen, Dich dann auch kulinarisch voll zu überzeugen! Sportliche Grüße Jasmin Achorner Direktionsassistentin

Review:
A very good hotel that provides a quality experience at a reasonable price. Very friendly very clean.
Answer:
Lieber Gast, Vielen Dank für Dein tolles Feedback! Es freut uns sehr, dass Du unser Haus als qualitativ hochwertig und gleichzeitig fair im Preis empfunden hast. Sauberkeit und Freundlichkeit liegen uns besonders am Herzen – schön, dass das bei Dir angekommen ist. Hoffentlich bis bald! Sportliche Grüße Jasmin Achorner Direktionsassistentin

Review:
Quality of breakfast and variety of meal could be better. Please consider adding more farmer/organic/local food during the breakfast. Freshly prepared pancakes/crepes would be better than the ones you offer at the moment. When it comes to dinner, I would focus on main courses - quite a significant difference between what is available every night. Some options are tasteful and nicely served. Some are missing the 4 star superior hotel glance and food plating. Overall, the hotel services are at very good level, welness area and e-bikes from the nearby Intersport are also great.
Answer:
Dear guest, thank you very much for your detailed and helpful feedback! We’re glad to hear that you enjoyed the overall service, our wellness area, and the e-bike experience with our nearby partner Intersport – that’s great to hear. Regarding breakfast: we truly appreciate your suggestions. We actually place a strong focus on organic and locally sourced products, especially at breakfast. Many of our items come from nearby farms and regional partners – and just to clarify, our pancakes are freshly prepared in-house every morning. Still, we’re always happy to take suggestions for further improvement on board. As for dinner, thank you for your honest comments. We’re sorry to hear that not all dishes met your expectations. We’re constantly working with our kitchen team to ensure quality, consistency, and presentation reflect the standards of a 4-star superior hotel – and feedback like yours helps us get closer to that goal. We’d love to welcome you again and hopefully impress you even more next time. Warm regards Jasmin Achorner Direktionsassistentin